Frequently Asked Questions
Answers to all your questions about 93ok
Whatever questions you have about deposits, withdrawals, bonuses, support, and responsible gaming — we have answered them in plain language.
Welcome to 93ok. This FAQ page has been created for players in Bangladesh so you can find direct answers to the most frequently asked questions about support, verification, betting, withdrawals, and responsible gaming. The questions and answers below are organised into five sections — open the section you need and read the relevant information directly. If you cannot find your question, contact our 24/7 live chat or email.
Support Questions
Before contacting support, have your account username or registered mobile number, a detailed description of the issue, and the relevant transaction ID (if any) ready. A screenshot, if you have one, can also be helpful. This makes it easier to understand and resolve the issue quickly.
93ok's support team is active 7 days a week, 24 hours a day. You can reach out at any time — night, early morning, or on holidays. Service is not suspended on Eid or other public holidays.
There are two direct options — the website's live chat, which responds almost instantly; and email at [email protected], where you can send detailed issues or documents. Both channels provide service in Bengali and English.
Absolutely. 93ok's support team is fully capable of providing service in Bengali. Assistance in both Bengali and English has been ensured with Bangladeshi players in mind. You can comfortably ask questions in your own language.
Yes, you can send an email to [email protected] for any complex issue, transaction dispute, or to share documents. Including screenshots, transaction IDs, and a detailed description in your email helps get a faster resolution.
Verification & Documents
A National ID card (NID) is generally the most accepted document. A passport or driving licence may also be submitted. The document must be clear, readable, and not expired. A scanned copy or a clear photo taken with a smartphone is acceptable.
A verification request may come from the platform when withdrawing a large amount, if unusual activity is detected on the account, or for security reasons. This is a completely normal process and is done to keep your account secure.
Yes, all documents sent to 93ok are secured with SSL encryption. Personal information is not shared with any third party. In accordance with the privacy policy, your documents are used solely for the purpose of identity verification.
The reason for rejection is usually communicated — for example, a blurry image or an expired document. Submit a new clear photo or an updated document accordingly. If you are unsure, ask via live chat or at [email protected] — the team will let you know the correct steps.
Identity verification is done primarily to keep your account secure and to prevent money laundering or fraudulent activity. It also ensures that only the genuine account owner is operating the account and making withdrawals. This is done in the interest of players.
BPL & International Matches
Yes, 93ok offers live in-play betting. Certain markets remain open after a match has started and odds change in real time. When in-play betting markets close depends on the situation, so make your decisions in time.
Accumulator or parlay bets are supported, where selections from multiple events can be added to a single bet slip. If all selections are correct, a large reward is paid out according to the combined odds. However, if any single selection is wrong, the entire bet is considered lost.
If a match is abandoned or declared no result due to rain or another reason, the related bet is generally voided and the stake is refunded. For accumulators, that selection is removed and the remaining selections are used to settle the bet. Detailed rules can be found on the terms and conditions page.
Decimal odds are straightforward — multiply the odds number by the amount you staked to get the total amount returned. For example, a ৳100 bet at odds of 2.50 returns a total of ৳250 if you win (including the original ৳100); the profit is ৳150.
For BPL, T20 World Cup, IPL, and other international cricket, various markets are available including match winner, toss winner, top run scorer, and over/under (runs in a specific over). For example, you can also bet on the series winner in a Bangladesh vs India match.
How to Withdraw
A standard withdrawal at 93ok is processed within 10 to 45 minutes. This timeframe applies to bKash, Nagad, and Rocket alike. If verification or additional security checks are required, it may take a little longer.
No, withdrawals can only be made to a bKash, Nagad, or Rocket account registered in your own name. Sending funds to a third party's wallet is not possible. This is an important rule for the security of your account and to prevent fraud.
No, there is no problem. 93ok's withdrawal process is active 7 days a week, 24 hours a day. Funds are received within the standard timeframe at night or on Fridays and Saturdays as well.
When pending, the request is under review. It is usually resolved within 45 minutes. If more time than that has passed, contact live chat and provide the withdrawal ID or amount — the support team will look into it promptly.
Winnings earned from a welcome bonus become withdrawable once the bonus conditions are met. The requirement is to wager 10 times the bonus amount — calculated on the bonus only, not the deposit. For example, if you receive a ৳1,000 bonus, you can withdraw the bonus winnings after placing a total of ৳10,000 in bets. The minimum withdrawal amount is ৳1,000.
Responsible Gaming
93ok is for those aged 21 and above only. Minors are not permitted to create or use an account. Age is confirmed during registration or the verification process.
If you feel your gaming habits are going out of control, visit 93ok's responsible gaming page without delay. You can also talk to family and trusted people, and if needed, seek help from a professional mental health service.
Some common warning signs are — betting with money meant for everyday expenses, placing larger bets to chase losses, hiding your gaming, withdrawing from family or work, and being unable to take a break. If you notice these signs, set limits for yourself or seek help.
Yes, players at 93ok can set their own deposit limit. This feature is available through account settings or via support. Once the set limit is reached, no further deposits can be made, which helps you play within your budget.
Both a temporary break (cooling-off period) and a longer-term self-exclusion are available at 93ok. Make the request via live chat or at [email protected], and the support team will complete the process. This is not unusual or something to be embarrassed about — taking care of yourself is the wisest thing to do.
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