93ok's Privacy Policy — Your Information Is Safe With Us
This policy clearly explains how your personal information is collected, stored, and kept secure at 93ok. We treat your privacy as our highest priority.
1 Introduction & Scope
93ok places the highest priority on the privacy of players in Bangladesh. This Privacy Policy ("Policy") describes how the 93ok website (93ok.mom) and its related services collect, process, store, and protect your ("your") personal information.
By using our platform, you are agreeing to the terms of this Policy. This Policy should be read alongside our Terms & Conditions. If you disagree with any part of this Policy, please stop using our services and contact our support team.
This Policy applies to all pages, game sections, payment processing activities, and customer service communications on the 93ok platform.
2 Data Collection
We collect your information in several ways. The types of information collected are described below.
2.1 Information You Provide Directly
When you register or manage your account on 93ok, we may collect the following information:
- Full name and date of birth
- Phone number and email address (where applicable)
- Mobile banking account details (bKash, Nagad, Rocket) — for transaction processing only
- Documents required for identity verification
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, language, and operating system
- Time of site access, pages visited, and navigation patterns
- Gaming activity and betting history
- Transaction history and amounts
2.3 Information Received from Third Parties
In some cases, we may receive information from trusted third parties for identity verification or fraud prevention purposes. This data collection is always conducted within the limits of applicable law.
3 Purpose of Data Use
93ok uses your information only for specific and legitimate purposes, including the following:
- Account Management: Creating, verifying, and maintaining your account.
- Payment Processing: Safely completing deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: Resolving your issues via live chat or email.
- Security & Fraud Prevention: Preventing unauthorized access to accounts and financial fraud.
- Responsible Gaming: Protecting players by identifying unusual gaming behavior.
- Service Improvement: Analyzing user experience to enhance platform quality.
- Legal Compliance: Meeting applicable laws and regulatory requirements.
- Bonuses & Promotions: Providing relevant offers based on your eligibility.
4 Data Disclosure & Sharing
93ok never sells your personal information or transfers it to third parties without authorization. However, information may be shared in the specific circumstances below:
4.1 Service Providers
Information is shared with payment gateways, identity verification agencies, and technology infrastructure providers — only to the extent necessary for them to deliver their respective services. These organizations operate under 93ok's instructions and may not use the information for their own purposes.
4.2 Legal Obligations
Disclosure of information may be legally required in response to valid orders from competent authorities, court directives, or demands under applicable law. In such cases, 93ok is obligated to comply with the legal process.
4.3 Business Transfers
In the event of a corporate merger, acquisition, or asset transfer, user information may be transferred. Should this occur, you will be notified in advance and informed of the new policy.
5 Cookies & Tracking Technologies
The 93ok platform uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of our services.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions and core site functionality.
- Functional Cookies: Remember language preferences and user settings.
- Analytics Cookies: Measure site usage to help improve our services.
You can disable non-essential cookies by changing your browser settings. However, this may affect certain features of the site.
6 Data Security Measures
We have put in place industry-standard technical and administrative measures to keep your personal information secure:
- SSL Encryption: All communications on the site are encrypted using the SSL/TLS protocol.
- Data Encryption: Sensitive information stored on our systems is kept in encrypted format.
- Access Controls: Only authorized personnel can access specific data.
- Regular Security Audits: Periodic security audits are conducted to identify potential vulnerabilities.
- Firewall & Intrusion Detection: Advanced technologies are used to protect systems from external attacks.
While we are committed to ensuring the highest level of protection, it is not possible to guarantee that data transmission over the internet is entirely risk-free. We always apply best practices to keep this risk to a minimum.
7 Third-Party Services & Links
The 93ok platform integrates third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, etc.) and payment processors.
These third-party organizations are governed by their own privacy policies. 93ok is not responsible for their data collection or usage practices. We recommend that you review the privacy policy of the relevant organization.
If any external website links appear on 93ok.mom, we do not take responsibility for the content or privacy practices of those sites.
8 Data Retention Period
We retain your information for as long as it is necessary for the purposes for which it was collected, or as required by law. Specific retention periods are given below:
- Account Information: For the duration the account is active and, after closure, as required by legal obligations.
- Transaction Records: For the period determined by applicable financial regulations.
- Customer Support Communications: For a reasonable period, taking into account the possibility of dispute resolution.
- Analytics Data: Generally anonymized or deleted after a set period.
Once the retention period has ended, we securely delete or anonymize the data so that it is no longer linked to you.
9 User Rights
As a registered user of 93ok, you have the following rights regarding your own information:
9.1 Right to Access
If you want to know what information we hold about you, please contact our support team. We will provide a summary of your information within a reasonable time.
9.2 Right to Rectification
If any of your information is incorrect or incomplete, you can have it corrected. This can be done through your account settings or via the support team.
9.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
9.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing. Though some processing will continue as it is necessary to provide the core service.
9.5 Right to Data Portability
You may request a copy of the information you have provided about yourself in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, contact our support team at [email protected] or via live chat.
10 Privacy of Minors
93ok is intended for individuals aged 21 and over only. We do not knowingly collect personal information from any minor.
If we become aware that a minor has registered on our platform or provided information, we will immediately close that account and securely delete the associated information.
If you believe a minor is using 93ok, please notify us at [email protected]. We will take the necessary action promptly.
11 Changes to the Privacy Policy
This Policy may be updated from time to time due to business changes, the addition of new services, or legal requirements. After each change, the "Last Updated" date at the top of the page will be revised.
For significant changes, we will notify you via a notice on the platform. Continued use of the platform after an update will be taken to mean that you have accepted the revised policy.
We therefore advise you to visit this page regularly and keep yourself familiar with the latest policy.
12 Contact
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact the 93ok support team:
- Email: [email protected]
- Live Chat: Available 24/7 — from any page on the site
- Language: Support is available in Bengali and English
Our support team will respond to your request as quickly as possible after verifying your identity. Our commitment to your privacy is unwavering — 93ok is always here for you.